HostJinni.com is one of those few web hosting companies that provide guaranteed100% uptimefor their servers. This uptime guarantee covers the availability of our web servers and the network components in all of our datacenters in the world. We ensure you that our hosting server and data centers network will be available all the time and there would be no network outage or interruption in the services.
What is not covered?
HostJinni guarantee 100% server uptime excludes the following situations:
Scheduled network or server maintenance
Problems arise outside of our network or data centers
Service Interruptions or failure of individual client services/accounts caused by the client's: staff/customers/technical outsourced team, configuration errors 3rd party software errors or 3rd party software installation, client abuse or excessive utilization of resources like RAM, space, bandwidth and all
Account or server malicious activities such as Denial of Services attack
Downtime is calculated on the basis of total service unplanned interruption in hours in a calendar month. We track and monitor all the unplanned downtime directly our Server & Network Status.
Server/network scheduled maintenance
Every quality web hosting company like HostJinni.com believes experienced and expert staff is very necessary. HostJinni.com have hired industry-recognized web hosting experts who have got expertise in managing server and network. When there is a scheduled maintenance, our technicians, intimate to all clients in advance through email and announcements over the system.